Automate Your Customer Engagement

Diligent Bot brings ease to your business and happiness to your customer.
Here are some success stories of our clients with Diligent bot.

Diligent Bot

DILIGENT BOT IMPROVED AVAILABILITY AND OVERALL SUPPORT PROCESS.

Client requirement :

Ship Canada need their services available 24*7 to their customers with flexibility of shipment tracking, invoice downloads and get quotations through Diligent Bot.

Our work :

Our Package of Diligent BOT includes support & training for initial configuration of commands and in setting up Diligent Bot.

For shipment tracking authenticating the user is one step which is used for getting relevant order details and invoices

We helped configuring a tracking command, that authenticates the customer with his email and OTP and then results the tracking information by user supplying tracking ID. User can download the invoices right from the chat window.

we have further configured case management setup to create cases and track them when required and also customers can get the information and quotation without any human intervention.

Result :

With services provided by Diligent Bot, Shipcanada can now be ever available for their customers throughout the world with reduced customer care effort.

DILIGENT BOT HELPED CLEARLY CUSTOMERS THROUGH FACEBOOK IN DETAILING ABOUT THE PRODUCT AND HANDLING THE ATTACHMENTS.

Client requirement :

ItsClearly operates through multiple channels and one main stream is through Facebook page to interact with their customers. They want to make the Interaction seamless and  as well as faster.

Our work :

Diligent BOT can also be configured to reach their customers through Facebook. Like we said, one configuration fits all. Introducing diligent bot on Facebook has overcame their key problem with instant and faster responses.

And customer can able to extract the required information and also can able to upload attachments their itself for analysis of skin and all these are securely saved in cloud storage.

Result :

ItsClearly was able to reach and respond to their customers with ease in configuration of Diligent BOT.

A BOT THAT CAN TAKE ORDERS AND SERVICE WOOSYNC CUSTOMERS 24*7

Client requirement :

WooSync approached DFL to make a Bot that can service their customers 24*7 with order creation and tracking and also for providing information to enquiries.

Our work :

We helped configuring commands to create orders online and also a tracking command and also able to enquire and get quotations right from there.

And customers can track their orders within no time. We have also configured case management setup to create cases and track them when required.

And also bot can transfer the call to live agent when the customers need more information.

Result :

With Diligent Bot, WooSync provide their customers, transparent and accurate services without any wait time and with any human touch whenever required. This helped reduce the overall load on the support with their heavy traffic of customers.

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