Our Package of Diligent BOT includes support & training for initial configuration of commands and in setting up Diligent Bot.
For shipment tracking authenticating the user is one step which is used for getting relevant order details and invoices
We helped configuring a tracking command, that authenticates the customer with his email and OTP and then results the tracking information by user supplying tracking ID. User can download the invoices right from the chat window.
we have further configured case management setup to create cases and track them when required and also customers can get the information and quotation without any human intervention.
With services provided by Diligent Bot, Shipcanada can now be ever available for their customers throughout the world with reduced customer care effort.
ItsClearly was able to reach and respond to their customers with ease in configuration of Diligent BOT.
We helped configuring commands to create orders online and also a tracking command and also able to enquire and get quotations right from there.
And customers can track their orders within no time. We have also configured case management setup to create cases and track them when required.
And also bot can transfer the call to live agent when the customers need more information.
With Diligent Bot, WooSync provide their customers, transparent and accurate services without any wait time and with any human touch whenever required. This helped reduce the overall load on the support with their heavy traffic of customers.